I Just Remembered I’m Not Home
I was a collector for many years. I had to leave the profession in 2003 due to health reasons. Over the years I talked to many people. I want to share some of the stories I heard. Some are funny and some are encouraging, some are poignant.
I would be assigned a portfolio to work each month. One month I was assigned one and was going through it when I found an account belong to a woman who was 101 years old. Normally when someone that old has an account, it is usually fraud by a family memeber. I have seen that scenario so many times. Also when they are that age often they have no clue about it. So I kept putting off calling her. Finally it came to the end of the month and I had to at least make an effort. Oh I hated to do it. So I thought, I’ll call,ask for her,if she’s there I’ll just run through it quick and get off the fon. I couldn’t have been more wrong. I called, she answered, I explained why I was calling.
Her reply:(I still remember it to this day)
I’m sorry young man that I’m behind, I usually always pay my bills. But right now I am trying to finish school, become a realtor and learn the internet. I”M GOING TO THE TOP !!! I wanted to say ” you go Granny and forget paying this mastercard.” But I couldn’t say that. ( Not if I wanted to keep my job) Heck if I would have had the money I would have paid it for her myself. She was as alert and spry as a 20 year old. God bless her !!
I had another elderly lady that I will never forget. She was 83 years old. We used an automated dialer so we called and she was on the phone. As she is talking I am listening to her and reading the notes on her account. I saw a recent note:
“card member used card for bail to get out of jail after attacking a police officer”
Ok Ok I had to ask.
“It wasn’t for beating a police officer. It was for DUI”
“Ok”; I thought to myself, “she was drinking and driving”
Then she stated “I was upset because my husband left me to go chase girls at UCLA.”
In my mind I am thinking he must be about 80 years old.
What she told me next almost floored me
“You know, he’s only 35″
????????
I called a lady once. She answered and identified herself. When she found out why I was calling she said “Ooopps I just remembered, I’m not home”
I had a gentleman I called. He was going on about his business and how much he was having to spend. Sometimes we say something and it doesn’t come up like we intended.
He said ” I have a lot of assets”
Quickly(without thinking) I replied ” Then don’t you think you need to cover your assets?”
I called another gent. ” clearly Id’d myself as “AAA” (not real name of company I worked for”) I verified “Joe Smith.”(not real) He was about to do a check over the phone when he stopped and said ” Ya know come to think of it, I don’t even have an account with you”
On another call, again I clearly Id(again we use AAA) my company. I even repeated the name 2 or 3 times in the conversation. The lady lit into me” I have already sent you a payment” She was tearing me up one side and down the other. We both thought that we had lost the payment. I was apologizing profusely. Then she got her checkbook and said “I sent check 150 to ABC company Read more…
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